SHIPPING & DELIVERY

OUR WAREHOUSE IS LOCATED IN THE NETHERLANDS, A LEADING LOGISTICS HOTSPOT IN EUROPE AND ONE OF THE MOST EFFICIENT SEAPORTS IN THE WORLD, WHICH ALLOWS US TO OFFER WORLDWIDE SHIPPING.

AS LONG AS THE PURCHASED ITEMS ARE IMMEDIATELY AVAILABLE, THE ORDERS PLACED BEFORE 15H CET WILL BE FULFILLED THE SAME DAY. ANY ORDER PLACED AFTER 15H CET WILL BE SHIPPED OUT THE NEXT BUSINESS DAY. IF A PRODUCT ISN’T IMMEDIATELY AVAILABLE THE PRODUCT PAGE WILL CLEARLY STATE SO.

PLEASE CHECK THE PRODUCT PAGE SHIPPING INFORMATION; IN CASE IT COMMUNICATES A DIFFERENT HANDLING OR SHIPPING TIME, THE PRODUCT PAGE INFORMATION WILL BE CONSIDERED AS THE ACCURATE INFORMATION.

THESE ARE ESTIMATED DELIVERY TIMES PER REGION AND CAN VARY DEPENDING ON VARIOUS SHIPPING EVENTS.

NETHERLANDS: 1 WORKING DAY

GERMANY, BELGIUM: 1 - 2 WORKING DAYS

EU: 2 - 4 WORKING DAYS

NON-EU: 5 - 7 WORKING DAYS*

*CUSTOMS AND IMPORT PROCESSING CAN ADD A FEW DAYS DEPENDING ON THE LOCAL CUSTOMS OFFICE FLOW AND WORKLOAD

SHIPPING FEES ARE CALCULATED BASED ON THE ORDER WEIGHT AND DELIVERY DESTINATION. YOU WILL BE ABLE TO SEE THE SHIPPING FEE FOR YOUR ORDER ONCE YOU REACH THE SHIPPING SECTION OF THE SHOP CHECKOUT.

FREE SHIPPING

WE OFFER FREE SHIPPING IN THE NETHERLANDS FOR ORDERS WITH VALUE OF €150 OR MORE, EU & UK FOR ORDERS WITH VALUE €200/£200 OR MORE, AS WELL AS ORDERS GOING TO THE USA VALUED $300 OR MORE.

OUR WAREHOUSE IS LOCATED IN THE NETHERLANDS, EU. THEREFORE, ANY ORDER SHIPPED TO A NON-EU COUNTRY WILL INCUR THE LOCAL CUSTOMS AND IMPORT FEES THAT WILL BE CHARGED TO THE RECIPIENT ADDITIONALLY. THESE ARE PAID BY THE CUSTOMER AT THE MOMENT OF DELIVERY OR WHEN THE PACKAGE REACHES THE LOCAL COUNTRY'S CUSTOMS OFFICE.

THE AMOUNT CHARGED DEPENDS ON EACH COUNTRY'S CUSTOMS AND IMPORT LAWS. WE SUGGEST CHECKING WITH THE LOCAL CUSTOMS OFFICE AN ESTIMATED FEE BEFORE PLACING AN ORDER JUST SO THERE ARE NO SURPRISES.

• NETHERLANDS

WE USE CYCLOON FOR ALL THE BIG CITIES. OTHER DESTINATIONS ARE COVERED BY DHL PARCEL AND POST NL, WHICHEVER IS MORE SUSTAINABLE.

CYCLOON CYCLES IN ALL MAJOR CITIES IN THE NETHERLANDS WITH THE AIM OF MAKING LOGISTICS IN DUTCH CITIES SMARTER AND CLEANER BY DEPLOYING MODES OF TRANSPORT WHERE THEY DO BEST. THIS MEANS USING CARGO BIKES IN THE CITY AND GREEN GAS CARS OUTSIDE. IN THIS WAY WE REDUCE TRAFFIC PRESSURE AND TOGETHER MINIMISE CO2 EMISSIONS.

OUR SYSTEM MAKES AN AUTOMATIC SELECTION BASED ON YOUR CONSUMER'S ZIP CODE. IF AN ORDER IS RECEIVED OUTSIDE THE ZIP CODE AREA IN WHICH CYCLOON DELIVERS, WE WILL AUTOMATICALLY SELECT DHL PARCEL OR POST NL. PROMISED DELIVERY TIMES TO CONSUMERS REMAIN UNCHANGED.

CYCLOON DELIVERS FROM 17H TO 22H, LOCAL NETHERLANDS TIME, PLEASE BE AT THE DELIVERY LOCATION DURING THAT PERIOD ONCE YOU GET THE NOTIFICATION THAT YOUR PARCEL IS OUT FOR DELIVERY.

• BELGIUM

DHL PARCEL

FOR PACKAGES WITHIN BELGIUM UP TO 10 KG WE WORK TOGETHER WITH DHL PARCEL. BESIDES RELIABLE DELIVERY, DHL PARCEL AIMS TO REDUCE CO2 EMISSIONS TO ZERO. SINCE THE END OF 2021, DHL PARCEL HAS THE LARGEST ELECTRIC FLEET IN THE NETHERLANDS AND IN 2025 THE LAST KILOMETRES TO THE CONSUMER WILL BE EMISSION FREE. PLEASE NOTE THAT DHL PARCEL DOES NOT INCLUDE SIGNATURE FOR RECEIPT AND INSURANCE

• EU

DPD

THESE RATES APPLY TO ALL PACKAGES WEIGHING UP TO 20 KG. YOUR PACKAGES ARE INSURED WHEN YOU CHOOSE DPD

• NON-EU

DHL EXPRESS 

FAST SHIPPING, PERSONAL SERVICE AND HIGH RELIABILITY IN WORLDWIDE DELIVERIES.

DROP US A MESSAGE IF YOU HAVE ANY ADDITIONAL QUESTIONS.