Please note: VIVEH is winding down operations. All purchases made during this period are final — we are unable to accept returns or exchanges. For purchases made from May 1st 2026 onwards.

We're grateful for your support throughout our journey.

1. REGISTER YOUR RETURN
   Scan the QR code on the packing slip or use the link below. Fill in the details to create a return label: www.viveh.returnista.com
2. PACK YOUR RETURN CAREFULLY
   Pack the items in the original packaging, together with the return form. We need this to process the return.
3. HAND IN YOUR RETURN
   Find a drop-off point near you to hand in your return. Additional information available on your return label.
4. REFUND OR EXCHANGE
   We will offer you an exchange, gift card or a refund, as per your preference. Simply follow the steps on the return platform.
   
   For EU & UK please use the link to start your return process: www.viveh.returnista.com/
   Use the order ID (ie. #0000) to submit your return. You can find this on the packing slip or in your order confirmation email.
   
   An insurance will be offered prior to creating a label. If you choose not to purchase the available insurance, Viveh BV cannot be held liable for any loss, damage, or associated costs related to the product/service.
   

For Non-EU, we do not offer an automated return process at this stage. Please submit the items you wish to return via the following link: www.viveh.returnista.com. You will receive a packing slip to add to the package. We ask you kindly to find yourself a trusted local carrier to ship the items to our warehouse. The packing slip ensures our warehouse can allocate the order which will initiate the refund process.

To ensure the hygiene of lingerie and/or swimwear these items should be tried on over underwear, without removing the protective adhesive strip. Swimwear or Lingerie returned without the protective adhesive strip will not be refunded.

Promotional offers that include free gifts with a minimum order value are subject to the company’s standard return policy.

If a customer returns any items from an order that qualified for a free gift, the refund will be adjusted based on the value of the returned items. If, after the return, the order total falls below the minimum required for the free gift, the refund will be reduced by the value of the gifted item.

Alternatively, if the order value after the return falls below the threshold for the free gift, the customer has the option to return the free gift in its original condition. In this case, the full refund amount will be processed. For more details on the process and any applicable restrictions, please refer to our return policy or contact our support team at: support@viveh.com.