VIVEH is a premium women's fashion brand designed for women who value premium fabrics, versatility, and timeless fashion, all with a feminine, elegant touch. We remain deeply attuned to a woman's body, creating pieces that reflect a profound understanding of its unique journey through life.

We create pieces that resonate with feel-good fabrics, liveliness, elegance, and femininity. Our timeless designs are crafted to accentuate your true essence, celebrating every facet of what it means to be a woman.

VIVEH was founded as a movement to stand up to the critic in your head, overcome self-doubt, and empower women to embrace their bodies in their purest form with confidence.

Society may tell you that you can’t wear this, that you need to be different, better, or prettier to fit in. VIVEH says no. You are perfect, with all your beautiful nuances and imperfections. We embrace the imperfectly perfect.

It’s not just about clothing—it’s about a lifestyle: expressing yourself, embracing your true essence, and celebrating every aspect of who you are.

Webshop
Explore our full collection online and have your favourite pieces delivered worldwide.*

Be sure to check our Shipping Info for all the details, so you're fully prepared for any terms and conditions.
*We offer free shipping on orders over €150 within the Netherlands, €200/£200 within the EU & UK, and $300 for orders to the USA.

Stores
You can currently find us in select boutiques across the Netherlands, Norway and Ibiza with new locations coming soon in Belgium, Sweden, and Denmark.
Visit our Store Guide to discover where to shop VIVEH near you—and check back regularly so you don’t miss a new store in your area!

How can I track my order?

You'll receive a tracking link in your shipping confirmation email

To easily view and track all your orders in one place, you can create an account via "My Account", where all your order details will be available.

What should i do if my order arrives damaged?

We’re sorry to hear that!
At VIVEH, we strive for the highest quality and service standards when delivering your items. However, unforeseen issues with external shipping partners or human error can sometimes occur.

Please contact us so we can assist you in finding the best solution. We’ll guide you through the necessary steps to resolve the situation.
Visit our Contact page to get in touch.

What should I do if my order arrives incomplete?

We’re sorry for any inconvenience! Please email support@viveh.com as soon as possible with your order number and a brief description of the missing item.
Our support team will review your request and respond within the next working day.
In some cases, orders may be shipped in multiple parts, so your missing item could still be on its way.

Can i cancel my order?

To ensure fast shipping, we begin processing orders immediately. This is an automated process, meaning orders cannot be cancelled once payment has been completed. However, once you receive your package, you can return it within our 14-day return period.

I entered the wrong address - Can I still change it?

If you’ve entered an incorrect address, please get in contact with us as soon as possible with your order number, name, email, and the correct address. We’ll do our best to update it, but changes can only be made if the order hasn’t been processed yet.

The time frame for changes is very limited. VIVEH cannot be held responsible for lost packages due to incorrect shipping details.

What is the delivery time?

As we are based in Amsterdam, we aim to deliver within 1-3 business days to the Netherlands
For international orders, delivery times depend on our shipping partners, DHL and DPD.
On average, delivery takes 3–7 working days, but this may vary by destination.
Once your order has been dispatched, you will receive a tracking code to monitor your shipment.

What are the shipping costs?

Netherlands: €5.00
Belgium: €6.72
United Kingdom: €12.50
United States: €42.36
Your exact shipping fee will be displayed at checkout.

I live outside the EU, do i pay import duties & taxes?

For orders shipped outside the EU, import duties, taxes, and customs fees may apply in addition to standard shipping costs. These charges vary depending on the destination country, order value, and local regulations.

VIVEH ships under Delivery Duties Unpaid (DDU), meaning any customs charges are the responsibility of the recipient. We recommend checking the websites of our shipping partners, DHL & DPD, for specific details on customs regulations in your country.

Which carrier do you use for shipping?

Netherlands: DHL Parcel/UPS
Belgium: DHL Parcel
EU Countries: DPD, DHL Parcel
Non-EU Countries: DHL Express

What is your return policy?

You have the right to return your purchase within 14 days of delivery. Please submit your return request here. Once submitted, the return must be received by us within 14 days. Returned items must be unworn, unwashed, and with the tags still attached. Our warehouse will inspect the items upon arrival. Following this, we will offer an exchange, giftcard (store credit), or refund, based on your preference.

What are the cost for a return?

The cost of returns varies depending on the country you are returning from. These fees will be displayed during the return process.

How do i return my order?

To return your order, visit the return page. Simply enter your email address and order number, and it will automatically generate your order details. Follow the instructions to complete the return process.

Where can i find my order number?

You can find your order number on your packing slip under "VIVEH-Client Number" or in your order confirmation email.

The return form can't find my order?

Have you entered the correct order number? Please use the number provided in your order confirmation email. If you continue to have issues, please contact us via the Contact page for assistance.

Can I return discounted items?

Yes, you can return discounted items. They will be treated the same as full-price items. However, please note that ARCHIVE SALE items (marked as ARCHIVE) are subject to a no-return policy.

Can I exchange items for a diffferent size?

Yes, our system allows you to exchange items for a different size and will offer you a free return label. Alternatively, you can return the item for a voucher or a refund.

WHAT PAYMENT OPTIONS ARE AVAILABLE?

Cards
VisaMastercardMaestroAmerican Express
Shopify Payment Methods
Shop Pay
Wallets
Apple PayGoogle Pay
Local Payment Methods
Bancontact, iDEAL

Promotional offers where free gifts are in included above a certain order amount adhere to the standard return policy of the company.

In addition to this, if a customer chooses to return the purchased items, or part of the items in the order, the refund amount will be calculated based on the value of the returned items. If the new order value, after returns, falls below the qualifying purchase value required for the free gift, the refund will be reduced by the value of the gifted item.

Alternatively, if the new order value, after returns, is below the order threshold, the customer has the option to return the free gift in its original condition. In this case, the full eligible amount will be refunded to the customer.

For more information on the process, as well as any applicable restrictions or conditions, please refer to the return policy or reach out to our support team: support@viveh.com