• WHAT'S THE VISION OF VIVEH?

VIVEH was born from the belief that every woman deserves to feel beautiful. That fashion shouldn’t serve one body type but all. VIVEH believes every body is an ideal body and trends can be embraced regardless of size and shape. We create timeless and sophisticated high-fashion pieces that empower women to feel stylish confident and beautiful. VIVEH originates from the latin word vivus, meaning alive. Our pieces exist to make women feel alive.

• ARE THERE SHOPS WHERE I CAN BUY THE PRODUCTS PHYSICALLY?

At the moment you can find us in the following countries: NL & ES (Ibiza). A stores list will soon be presented.

• HOW CAN I SEE WHEN MY ORDER WILL BE DELIVERED?

You'll receive a tracking link which you can find in the shipping confirmation email or simply create an account and you can find all your order info in your dashboard here

• WHAT SHOULD I DO IF MY ORDER ARRIVED DAMAGED?

Sorry to hear that! VIVEH aims for quality and the highest standard of service. This is not always possible due to external parties or simply because of human error. Please reach out to us so we can guide you through the steps. Contact page

• WHAT SHOULD I DO IF MY ORDER ARRIVED INCOMPLETE?

Sorry to hear that! it is best to send an email to support@viveh.com as soon as possible with your order number and a short description of the missing item. Your order may be delivered in parts. our dedicated support team will pick up your request within the next working day.

• CAN I CANCEL MY ORDER?

We will immediately start processing the order to get your VIVEH item shipped as fast as possible. This is a fully automated process and can’t be cancelled once the payment has been processed. Once you receive your package you can always return it within the 14 days.

• I'VE ENTERED A WRONG ADDRESS WHEN ORDERING, CAN I STILL CHANGE IT?

In the case of a wrong address, please report this immediately by sending the order number, name, email and the correct address to support@viveh.com. We’ll do our best to adjust this, but it’s only possible if the item has not been processed. VIVEH is not held responsible for the loss of packages due to wrong order information.

• DO I NEED AN ACCOUNT TO PLACE THE ORDER?

You do not need an account to place your order. Simply check out as a guest. Creating an account however does give you an easier checkout experience and access to your complete purchasing history, wishlists and more.

WHAT IS THE DELIVERY TIME?

We try to deliver in the NL's between 1-3 working days. The delivery time to countries other than the NL's depends on our carriers DHL and DPD, on average this is 3-5 working days. As soon as your order is shipped you'll receive a tracking code.

• WHAT ARE THE SHIPPING COSTS?

Shipping rates are as follows:

NL: €5.00

BE: €6,72

UK: €12.50

US: €42.36

Please see the shipping fee for your order once you reach the shipping section of the shop checkout.

• I LIVE IN A NON-EU COUNTRY WHAT DO I PAY FOR SHIPMENT FEES AND CUSTOMS?

Besides the standard shipment fees there could be an additional charge by customs when ordering outside the EU. This depends on the country, amount of products and price of the purchase. Please note that VIVEH ships Delivery Duties Unpaid.

• WHICH SENDER/COURIER DO YOU USE TO SEND THE PACKAGES?

We're using the following carriers:

Netherlands: DHL parcel

Belgium: DHL parcel

EU: DPD, DHL parcel

Non-EU: DHL express

• WHAT IS YOUR RETURN POLICY?

You have the right to return your purchase up to 14 days after delivery. Please submit the return here. Once submitted the return is required to arrive within 14 days. The condition of the returned product(s) needs to be unworn, unwashed, and with tags still attached. Our warehouse will check up on arrival. After this process we will offer you an exchange, gift card or a refund, as per your indicated preference.

• WHAT ARE THE COSTS FOR A RETURN?

The costs for a return vary based on the country you ship from. They will be visible during the return process.

For non-EU orders we will be collecting import and duty fees in the checkout. This will ensure a smoother process at the local customs department. In case of a return, the import fees will be withhold from the refund.

• HOW DO I RETURN MY ORDER?

The following link will take you to the return page. Simply fill in your email address and the order number and it will automatically generate your full order. Follow the steps to complete your return.

• WHERE CAN I FIND MY ORDER NUMBER?

On the packingslip indicated as: Client Number. Another option would be to check your confirmation email.

• THE RETURN FORM CANT FIND MY ORDER. 

Have you inserted the right order number? Please use the number from the order confirmation email. If you continue to experience issues please contact us via the contact page.

• CAN I ALSO RETURN DISCOUNTED ITEMS?

Yes, you can. Discounted items will not be treated differently from full-price items.

• CAN I EXCHANGE ITEMS FOR A DIFFERENT SIZE?

Yes, our system allows you to do free exchanges for a different size of the product. We also offer you the option of returning for a voucher or a refund.

WHAT PAYMENT OPTIONS ARE THERE?

We offer the following options:

CARDS

• VISA
• Mastercard
• Maestro
• American Express

SHOPIFY PAYMENT METHOD

• Shop pay

WALLETS

• Apple pay
• Google pay

LOCAL PAYMENT METHODS

• Bancontact
• Ideal

Promotional offers where free gifts are in included above a certain order amount adhere to the standard return policy of the company.

In addition to this, if a customer chooses to return the purchased items, or part of the items in the order, the refund amount will be calculated based on the value of the returned items. If the new order value, after returns, falls below the qualifying purchase value required for the free gift, the refund will be reduced by the value of the gifted item.

Alternatively, if the new order value, after returns, is below the order threshold, the customer has the option to return the free gift in its original condition. In this case, the full eligible amount will be refunded to the customer.

For more information on the process, as well as any applicable restrictions or conditions, please refer to the return policy or reach out to our support team: support@viveh.com